Why should I purchase Travel Protection when I have other insurance policies?
Travel Protection combines insurance coverages and travel assistance services into a comprehensive package that protects both you and your investment before and during your trip. It’s important to remember to safeguard you and your family against the unexpected when planning your trip. Travelex Protection Plans give you peace of mind so you can enjoy your trip.
Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card.
Travelex Protection Plans provide comprehensive coverage including Trip Cancellation and Interruption benefits. Your travel investment may be lost to travel suppliers, like cruise lines and tour operators, if you cancel within their non-refundable cancellation period.
Won’t my Homeowner's and Medical Insurance policies cover me during my trip?
It is best to review your current insurance programs and the coverage they offer when you are traveling. Many HMO's and PPO's offer limited coverage when traveling outside your networks. Medicare supplement benefits also need to be reviewed to determine their exact benefits or lack of benefits when traveling. Travelex Protection Plans offer primary medical coverage because of the varying degree of limitations offered by many medical plans. Homeowner's and rental policies usually have large deductibles in the event of lost or stolen baggage when traveling. Our coverage is primary - you file with Travelex first and there are no deductibles.
Why is Trip Cancellation/Interruption protection important?
All travel suppliers, whether they are Tour Operators, Hotels, Travel Agencies, Cruise lines or Airlines, have cancellation penalties. You pay a deposit or final payment toward a trip and these suppliers will apply their published penalties to your trip. You will find the published penalties more severe as your scheduled departure date gets closer. These published penalties inform you that if you cancel, the supplier will hold all or a large percentage of your monies placed as down payment, deposit or final payment. You will lose this money. Trip Cancellation and Interruption is designed to reimburse you for your loss if you cancel or interrupt for a covered reason.
What is a Pre-Existing Condition?
A pre-existing medical condition is any injury, sickness or condition of you, or your traveling companion, you and/or your traveling companion's family member or your business partner which within the sixty (60) day period prior to the effective date of your protection plan coverage under this plan:
a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment;
b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or
c) required medical treatment or treatment was recommended by a legally qualified physician.
Does Travelex offer coverage for pre-existing conditions?
Travelex covers pre-existing medical conditions, regardless of your age, if you enroll in a protection plan within 14 days of making your initial trip deposit and purchase coverage for the full trip cost.
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Can I still purchase coverage if I miss the 14-day period after initial trip deposit?
You can purchase travel protection up until your date of departure. You will not, however, be covered for pre-existing medical conditions if you miss the 14-day period.
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If my traveling companion cancels their trip and I still want to go on the trip, will Travelex cover additional costs caused due to their cancellation?
Yes, you are covered for a single supplement upgrade when your traveling companion cancels or interrupts a trip for a covered reason and you do not.
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Will Travelex's Protection Plan cover me if I need to cancel or interrupt my trip due to terrorism?
Terrorism is a reason to cancel under Travelex Protection Plans. The Terrorist Incident must occur in the Insured's city of destination and you must be scheduled to arrive in that city within 30 days following the Terrorist Incident. The terrorist incident must also be documented in a travel warning issued by the U.S. State Department advising that one should not travel to the Insured’s country of destination or, for U.S. cities, reported by the major news media. If the warning or report is issued after your effective date and covers your trip dates, then you may cancel or interrupt.
Am I covered if I can cancel my trip because I am laid off or fired by my employer?
Travelex Protection Plans do offer protection for cancellations due to terminations or layoffs affecting you or a person sharing the same cabin or hotel room. Remember that employment must have been with the same employer for at least 3 consecutive years.
If I change my mind after enrolling in a protection plan, can I get a refund?
Yes, Travelex will refund your plan cost (minus non-refundable processing fee) if you are not completely satisfied within 10 days of purchase, provided you have not departed or filed a claim.
Can a foreign national purchase a Travelex Protection Plan?
Travelex Protection Plans can be purchased by any traveler who is physically in the